Shipping & Delivery Policy
Novimes Shipping & Delivery Policy
Hey there, Novimes shopper! We're all about making your experience smooth and enjoyable, from browsing to unboxing. Here's everything you need to know about how we get your orders to you, no matter where you are in the world.
Shipping to Your Corner of the World
We proudly ship to the following countries: Australia, Austria, Belgium, Canada, France, Germany, Luxembourg, Netherlands, Switzerland, United Kingdom, United States.
- Standard Insured Shipping: Enjoy FREE shipping within 5-13 business days, available for both domestic and international orders in the countries listed above.
- Priority Insured Shipping:Â Also 5-13 business days, with a nominal fee of $6.99. This option gives your order a little extra speed and care.
International Shipping
For our friends outside the countries listed above (Australia, Austria, Belgium, Canada, France, Germany, Luxembourg, Netherlands, Switzerland, United Kingdom, United States), we've got you covered with our International Shipping. Here's what you need to know:
- Delivery Times: If your country isn't on the main list, no worries! We offer the same great shipping options, with delivery times ranging from 5-20 business days. Whether you're near or far, we're committed to getting your order to you.
Order Processing Time
Our team is quick and efficient, getting your order ready within 1-3 business days. After that, it's in the capable hands of our shipping partners.
Track Your Order
After your order is dispatched, we'll send you a confirmation email with a tracking number. Keep an eye on your order here.
In Case of Delivery Issues
- Lost or Damaged Shipments: If your order arrives damaged or gets lost in transit, we're here to help make it right. Please refer to our Return and Refund Policy for detailed steps on how to report and resolve these issues.
- Customs and Duties: Be aware that international orders may incur customs fees, duties, or taxes. These charges are your responsibility and vary by country.
Please Note
We can't ship to P.O. boxes due to certain restrictions. We appreciate your understanding and cooperation.
Cancellations and Returns
Changed your mind? No problem. For information on cancelling an order or making a return, please visit our Return and Refund Policy page.
Here to Help
Questions? Concerns? Just want to say hi? Reach out to us anytime:
- Email:Â hello@novimes.com
- Phone: 1 307-300-4764
Our team is eager to assist you with any part of your Novimes experience.
We're committed to ensuring your satisfaction with every order. If there's anything more you need to know or if you need further assistance, don't hesitate to get in touch. Happy shopping!